Sub-processors & Infrastructure

Categories in use

• Cloud hosting and virtual server providers — application hosting, VICIdial servers and cloud desktops.
• Network and DDoS protection providers — traffic delivery and availability.
• Wholesale telecommunications carriers and VoIP termination partners — call routing to destination networks.
• Data licensors and list owners — source contact records, as described in Data Sourcing & Lawful Basis.
• Backup and storage providers — encrypted operational backups.
• Accounting and professional advisers — statutory record keeping.

Current named list

A current list naming each sub-processor, its role, its processing location and the transfer mechanism relied on is maintained and provided on request to any customer under contract. Request it from support@callcenterboost.com.

It is provided on request rather than published because the carrier and licensor mix is commercially sensitive and changes by route and market.

Requirements we impose

• A written contract including confidentiality and data-protection terms before any personal data is shared.
• Processing limited to what is needed to deliver the service.
• An appropriate transfer mechanism for international transfers, such as standard contractual clauses.
• Prompt notification to us of any security incident.

Change notification

Customers under contract are notified at least 30 days before a new sub-processor category is added, and may object in writing during that period. Where an objection cannot be resolved, the customer may terminate the affected service and receive a pro-rata refund of prepaid, undelivered fees.