Refund Policy

Who these terms are with

Full identity and verification details are on the Company & Legal Information page in the Trust Centre.

• Trading name: CallCenterBoost
• Legal entity: Not published yet — request in writing from support.
• Company registration number: Not published yet — request in writing from support.
• Registered address: Not published yet — request in writing from support.
• Governing law and jurisdiction: Not published yet — request in writing from support.
• Contact: support@callcenterboost.com

Read this before paying

Cryptocurrency transfers are generally irreversible. There is no chargeback mechanism. This policy sets out exactly when money comes back, so the position is clear before you send anything.

Before work begins

A cancellation may be approved before data research, installation, provisioning, number reservation or third-party purchasing begins. Any blockchain network fee or non-refundable supplier fee already incurred may be deducted.

After delivery begins

Customised datasets, installed software, provisioned servers, activated routes, reserved numbers and consumed usage are normally non-refundable, because the cost has already been incurred on the customer's behalf.

Where we cannot deliver

If we cancel because a route, dataset or configuration is unavailable or would be unlawful for the stated use, prepaid amounts for the undelivered service are refunded in full, less any network fee.

Quality problems

Report a material delivery problem within 7 days of delivery with a sample of the failing records or a description of the fault. Where more than 10% of delivered records fail the agreed specification, the affected records are replaced free of charge, or a pro-rata credit is issued if replacement is not possible. Service credits for missed infrastructure availability targets are covered in Service Levels & Delivery.

How a refund is paid

Refunds are returned in the same asset, on the same network, to the wallet address the payment came from. We do not refund to a different address or a different asset. Approved refunds are sent within 10 business days.

Wrong network or address

Payments sent to an incorrect address, cryptocurrency or blockchain network may not be recoverable and are not treated as received. Always check the asset and network shown on the invoice before sending.

No refund for confirmed abuse

Where a service is terminated for confirmed breach of the Acceptable Use Policy, no refund is due for the remainder of the term.

Disputes

If you disagree with a refund decision, use the Complaints & Escalation process. That process, and your statutory rights, are unaffected by this policy.