Press 1 Broadcast Route

How a Press 1 call flow works

Dialer → SIP route → call answered → message plays → recipient presses 1 (DTMF) → transfer to buyer, agent or queue. See the full architecture guide for how DTMF detection, RFC2833/RFC4733 out-of-band signaling and live vs. warm transfer actually work at the protocol level.

Press 1 vs. ordinary outbound termination

Ordinary outbound connects a live agent to the person called. Press 1 / IVR plays a recorded message first and transfers only when the person presses a key, so it depends on reliable DTMF (RFC 2833/4733) and is treated as automated calling by many regulators. Plan for: lawful, consented lists; a genuine caller ID you are authorised to use; calling-hour limits; retry limits per number; and CPS sized for bursty campaign starts. See DTMF troubleshooting.

Buyer routing, ring trees and capacity

Press 1 campaigns that transfer to multiple buyers typically need weighted or priority-based routing (sending more or fewer transfers to a given buyer based on an agreed split) and awareness of each buyer's transfer/destination capacity — a buyer who can only accept a limited number of simultaneous transfers needs overflow handling (a ring tree to a secondary buyer, or a queue) rather than dropped or failed transfers. This is a call-flow design question as much as a route one, and it interacts directly with the CPS and concurrency of the underlying SIP route — see how much SIP CPS do I need.

Compliance notice

Press 1 voice broadcast is subject to telemarketing, robocall and consent regulations that vary by destination and by campaign type. CallCenterBoost does not make compliance guarantees or provide legal advice — the customer is responsible for ensuring their specific campaign complies with applicable calling, consent and telemarketing rules in every jurisdiction called. See the Acceptable Use Policy.

Destinations with published Press 1 Broadcast Route rates

EUR equivalents use the site's reference USD/EUR exchange rate.

• Afghanistan — from $0.1450 / €0.1334/min
• Albania — from $0.3800 / €0.3496/min
• Algeria — from $0.0530 / €0.0488/min
• American Samoa — from $0.0440 / €0.0405/min
• Andorra — from $0.1120 / €0.1030/min
• Angola — from $0.3700 / €0.3404/min
• Anguilla — from $0.1880 / €0.1730/min
• Antarctica — from $0.1316 / €0.1211/min
• Antigua And Barbuda — from $0.1750 / €0.1610/min
• Argentina — from $0.0280 / €0.0258/min
• Armenia — from $0.1600 / €0.1472/min
• Aruba — from $0.1410 / €0.1297/min
• Ascension Island — from $0.2421 / €0.2227/min
• Australia — from $0.0230 / €0.0212/min
• Austria — from $0.0190 / €0.0175/min
• Azerbaijan — from $0.1900 / €0.1748/min
• Bahamas — from $0.1200 / €0.1104/min
• Bahrain — from $0.1400 / €0.1288/min
• Bangladesh — from $0.0125 / €0.0115/min
• Barbados — from $0.1800 / €0.1656/min
• Belarus — from $0.3400 / €0.3128/min
• Belgium — from $0.0210 / €0.0193/min
• Belize — from $0.1680 / €0.1546/min
• Benin — from $0.3000 / €0.2760/min
• Bermuda — from $0.0355 / €0.0327/min
• Bhutan — from $0.0500 / €0.0460/min
• Bolivia — from $0.2000 / €0.1840/min
• Bosnia and Herzegovina — from $0.1550 / €0.1426/min
• Botswana — from $0.2500 / €0.2300/min
• Brazil — from $0.0029 / €0.0027/min
• British Virgin Islands — from $0.2200 / €0.2024/min
• Brunei — from $0.5800 / €0.5336/min
• Bulgaria — from $0.0760 / €0.0699/min
• Burkina Faso — from $0.2800 / €0.2576/min
• Burundi — from $0.2550 / €0.2346/min
• Cambodia — from $0.0740 / €0.0681/min
• Cameroon — from $0.3600 / €0.3312/min
• Canada — from $0.0095 / €0.0087/min
• Cape Verde — from $0.1435 / €0.1320/min
• Cayman Islands — from $0.1440 / €0.1325/min

Responsible use

VoIP services may only be used for lawful communications. The customer is responsible for do-not-call screening, permitted calling hours, caller identification and consent in every destination where calls are placed.