Managed VICIdial Hosting for Call Centers

What is VICIdial?

VICIdial is an open-source predictive dialer and call-centre suite for outbound, inbound and blended campaigns — dialing, agent screens, call recording, reporting and campaign management in one system. There is no per-seat software licence fee; you pay for the server, setup and, on managed plans, ongoing management.

Who this is for

Outbound and blended call centres that need predictive dialing rather than manual click-to-call, teams launching their first VICIdial deployment, and floors that have outgrown a self-managed box and need a provider to handle patching, monitoring and backups.

Hosting plans

What's included on every plan

• Dedicated or managed server, hardened and provisioned for you
• Latest stable VICIdial installed — open-source, no per-seat licence fee
• Predictive, progressive, preview and manual dial modes
• Campaigns, lists, dispositions and agent accounts configured
• Inbound, outbound and blended queues
• Call recording with configurable retention
• Real-time agent monitoring and reporting
• SIP trunk integration — our VoIP routes or your own carrier
• Daily automated backups
• Firewall, fail2ban and SSH key access
• A live handover session so your team knows how to run it

Server & security

Every server is hardened before handover: firewall rules, fail2ban and SSH key-only access, with daily automated backups. Managed plans add ongoing patching and monitoring — see Security for the full posture.

SIP trunk & carrier integration

Connect using our wholesale VoIP routes with published prefix-level pricing, or bring a SIP trunk from your own carrier — trunk setup is part of onboarding either way.

Campaign setup, dialing modes & inbound/outbound calling

Predictive, progressive, preview and manual dialing are all supported, alongside inbound, outbound and blended queues. Your first campaign, lists, dispositions and agent accounts are configured before handover; the 25-agent plan includes full campaign architecture design during onboarding.

Remote agents

Agents can log in to VICIdial from anywhere with a stable connection. If you need a locked-down workstation rather than relying on an agent's own device, pair your plan with a Windows cloud desktop.

Onboarding, admin access & support

You get full VICIdial admin panel access from day one. Onboarding includes a live handover session, and every plan includes support on WhatsApp, Telegram and email; managed plans add priority operational support.

Pricing & payment

Each plan lists a monthly fee and a one-time installation and configuration fee, itemised on your invoice; an optional priority-support add-on is available. Payment is cryptocurrency only (USDT, BTC, ETH or LTC), verified manually before provisioning — see the Crypto Payment Policy and Service Levels & Delivery.

Before ordering

Orders may require intended-use, company and technical-feasibility review before provisioning — see the Acceptable Use Policy. Company registration, security and support details are published in the Trust Centre.

Frequently asked questions

What is VICIdial?

VICIdial is an open-source predictive dialer and call-centre suite for outbound, inbound and blended campaigns — dialing, agent screens, call recording, reporting and campaign management in one system. There is no per-seat software licence fee; you pay for the server, setup and, on managed plans, ongoing management.

Which plan do I need?

Installation & Configuration suits a first deployment of 5–10 agents on a server you keep running yourself. Managed VICIdial (10–20 or 25 agents) adds ongoing patching, monitoring and maintenance for growing or established floors. Contact sales if your agent count sits outside these ranges.

Can I use my own SIP trunk or carrier?

Yes. Every plan connects to our published VoIP routes or to a SIP trunk from your own carrier, whichever you already hold rates and contracts with.

Is there a setup fee?

Yes — a one-time installation and configuration fee applies alongside the monthly hosting fee, itemised on your invoice before payment. An optional priority-support add-on is available on every plan.

How is the server secured?

Each server is hardened with a firewall, fail2ban and SSH key access, and receives daily automated backups. Full security posture is published in the Trust Centre.

How long does setup take?

Installation & Configuration and the 10–20 agent plan typically deliver in 1–3 business days; the 25-agent plan in 2–4 business days, after order review.

Do you support remote agents?

Agents can dial from anywhere with a stable connection to the server. If you need a locked-down workstation rather than an agent’s own device, pair your plan with a Cloud Desktop.

How do I pay?

Payment is cryptocurrency only (USDT, BTC, ETH or LTC), verified manually against your invoice before provisioning begins.