Frequently Asked Questions

CallCenterBoost is a trading name operated by VOIP OFFICE LIMITED. Registration and address details, and how to verify them independently, are set out on the Company & Legal Information page.

SIP termination is the service that carries your outbound (and, for Press 1 traffic, inbound) calls from your SIP trunk or PBX out to the public telephone network at a destination, billed per the published per-minute rate for that destination. CallCenterBoost provides this for businesses, call centers, resellers and AI voice applications — not consumers.

Yes. Submit a route test request with your destination, expected volume and CPS/concurrency requirements, and we confirm current route availability and testing requirements before you commit production traffic. See Request a Route Test.

SIP username/password or IP authentication, depending on the route and your preference — confirmed as part of SIP provisioning.

Email support@callcenterboost.com with the number or address involved. Suppression is applied immediately on receipt and there is no charge. See Your Data Rights for the full process.

Our customers are internationally distributed and card acquiring for this sector is impractical. It is not to avoid scrutiny: customer due diligence, sanctions screening and payment-origin checks still apply, and are described on the KYC, AML & Sanctions page. We are not a financial institution and never take custody of customer funds.

No. Verification is manual. You submit the transaction ID and an administrator verifies the amount, asset, network and confirmation count against the invoice before the order proceeds. Invoices state the exact asset and network; a transfer on the wrong network may be unrecoverable.

The minimum wallet top-up is $10, paid in USDT on the TRC20 network. This is only available once your business account is approved and a route has been confirmed for your stated use — it is not an instant, anonymous top-up.

No. ASR (answer-seizure ratio), ACD (average call duration) and route quality vary by destination, time of day and traffic type, and we do not publish guaranteed figures we cannot measure and stand behind. Test a route before committing production traffic if quality is critical to your use case.

No. Route availability, authentication, CPS/concurrency limits and pricing vary by destination and by intended traffic type. Availability is confirmed before activation, and we decline routes where the stated use would be unlawful in the destination.

Spam, fraud, phishing, impersonation, caller-ID spoofing, unlawful robocalling, malware, unauthorised scanning, credential attacks and harassment. Confirmed abuse results in suspension or termination without refund.

Email support@callcenterboost.com with the date, time and the number that called you. If a customer of ours placed the call we can identify and act against them. You may also report it to the telecoms regulator in your country, and we will cooperate with any enquiry.

Registered customers can open and track a support ticket from the Client Area, with a reference number and an email on every reply. WhatsApp, Telegram or support@callcenterboost.com remain available directly for pre-sales and general enquiries. Include your order ID for anything relating to an existing purchase. General enquiries are answered within 24 hours.

Open a ticket from the Client Area with a category, subject and description. Each ticket gets a reference number in the form CCB-TKT-YYMMDD-XXXXXX. You will receive an email whenever there is a reply, and a resolved ticket can be reopened within 7 days if the same issue recurs.