How to Request a VoIP Route Test

What to prepare before requesting a route test, and what happens after you submit one.

Before you request a test

Route testing is a manual availability review, not an instant provisioning step. Have your traffic profile ready: target country/destinations, route type (outbound telemarketing or Press 1 broadcast), expected daily minutes, expected concurrent calls, and your dialer or PBX.

What to submit

  • Target destinations (countries, regions or specific prefixes)
  • Estimated daily minutes and expected concurrent calls
  • Dialer or PBX in use (for example VICIdial or Asterisk)
  • Preferred authentication: SIP credentials, IP authentication, or either
  • A description of the intended lawful traffic

After you submit

The request is reviewed for route availability, compliance and technical feasibility. You will receive updates on the request status, and a reference ID for follow-up.

Responsible use

VoIP services may only be used for lawful communications. You are responsible for complying with applicable telemarketing, privacy, calling-time, caller-identification, consent and do-not-call requirements in every destination you call.

Related pages

WhatsApp, Telegram and email remain available for pre-sales and general enquiries. Registered customers use the Client Support Portal ticketing system as their primary, trackable support method. Payments are accepted by bank transfer, card or cryptocurrency.