How Refunds Are Handled

Where to start

Open a Billing / Payment support ticket referencing your order ID, or see the full Refund Policy for the exact conditions that apply to your product and situation.

General approach

Refund eligibility depends on order status, delivery status and the specific product's cancellation terms — these differ between one-time products, monthly infrastructure and contact-data deliveries. The Refund Policy is the authoritative source for what applies in each case.

Data-quality remedies

For contact-data deliveries, a documented quality shortfall is handled as a replacement or pro-rata credit above the published failure-rate threshold, rather than a blanket refund — see the Refund Policy and Service Levels & Delivery pages for the exact thresholds.

Because payment is cryptocurrency

Refunds are also issued in cryptocurrency, to a wallet address you provide, and are subject to the same manual verification discipline as the original payment.